Delivery & Returns

Extended Christmas Returns Policy

Our extended Christmas returns policy is valid from 12th December 2016. This means that you can now return online purchases up until 30th January 2017.

Standard Delivery:

We’re proud to offer free UK delivery service, and all orders are dispatched within 3 working days. Please note that we are unable to ship to PO Boxes or British Forces Post Office (BFPO).

Please refer to the price chart below for international delivery costs:

UK

 EU

Rest of the World

Standard Delivery

FREE
Standard Delivery
on All UK Orders

(Delivery within 1-3 working days)

FREE
on orders over £80

£5.95
(Delivery within 3-8 working days)

FREE
on orders over £95

£8.95
(Delivery within 8-15 working days)

Please note that our carrier cannot deliver on bank holidays or weekends. Any orders placed on a bank holiday will be processed the following business day.

Please ensure your shipping address is correct before you place an order with us, as Miss Patina does not take any responsibility for incorrect addresses.

Dispatch times may vary and for any deliveries subject to delays, please note this is a fault with Royal Mail Services,  for which we are not held responsible.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must therefore meet any additional charges for customs clearance. Miss Patina cannot be held responsible for these charges.

Refused Shipments – If you decide to refuse any shipments from misspatina.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to misspatina.com. This amount will be subtracted from your merchandise refund.

If you wish to find out more information please contact your local Customs office.

Exchange and Refund:

We hope you will love everything you purchase from Miss Patina, but if something isn’t quite right,  we accept exchanges and/or refunds on unsuitable purchases in compliance with UK Distance Selling Regulations (2000). (See Terms & Conditions section). Please ensure you return or exchange unsuitable purchases within 14 days of receipt.

Simply use the return form on the back of your receipt when returning items. All items must be returned unused and in the same condition in which they were delivered. It’s important that any unwanted items, unless faulty are returned in re-salable conditions with all original tags and packaging. Please remember that if any tags are removed from the garment, we won’t be able to exchange or refund your purchase.

Items must be returned within 14 days after delivery to be eligible for return. For all international customers, please return unsuitable items within 28 days of receiving your parcels. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Delivery charges are only compensated when returning items that were sent damaged, faulty, or did not match your order. This compensation is in the form of a discounted amount off your next purchase on our website.

Once your return has been received. Please allow to issue you a full refund with 3-5 working days.

Return Address:

Miss Patina Ltd., Unit 10, Riverside House, 27-29 Vauxhall Grove, London SW8 1SY

Need a little help? For further assistance contact our friendly team at customercare@misspatina.com