Delivery & Returns

Standard Delivery:

We’re proud to offer free UK delivery service, and all orders are dispatched within 3 working days. Please note that we are unable to ship to PO Boxes or British Forces Post Office (BFPO).

Please refer to the price chart below for international delivery costs:

UK

 EU

Rest of the World

Standard Delivery

FREE
Standard Delivery
on All UK Orders

(Delivery within 1-3 working days)

FREE
on orders over £80

£5.95
(Delivery within 3-7 working days)

FREE
on orders over £95

£8.95
(Delivery within 8-15 working days)

Please note that our carrier cannot deliver on bank holidays or weekends. Any orders placed on a bank holiday will be processed the following business day.

Please ensure your shipping address is correct before you place an order with us, as Miss Patina does not take any responsibility for incorrect addresses.

Dispatch times may vary and for any deliveries subject to delays, please note this is a fault with Royal Mail Services,  for which we are not held responsible.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must therefore meet any additional charges for customs clearance. Miss Patina cannot be held responsible for these charges.

Refused Shipments – If you decide to refuse any shipments from misspatina.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to misspatina.com. This amount will be subtracted from your merchandise refund.

If you wish to find out more information please contact your local Customs office.

Return Policy:

We hope you will love everything you purchase from Miss Patina, but if something isn’t quite right,  we accept exchanges and/or refunds on unsuitable purchases in compliance with UK Distance Selling Regulations (2000). (See Terms & Conditions section).

Simply use the return form on the back of your receipt when returning items. All items must be returned unused and in the same condition in which they were delivered. It’s important that any unwanted items, unless faulty are returned in re-salable conditions with all original tags and packaging. Please remember that if any tags are removed from the garment, we won’t be able to exchange or refund your purchase.

—How to Make a Return/Exchange – UK:

If you’ve changed your mind about keeping your purchase, please return it in its original condition and with all original packaging and tags still attached, within 14 days of receiving the item.

All exchanged orders are sent free of additional postage charge. Please indicate in the relevant column above which item you would like to exchange for.

For convenience, we could provide a royal mail return label to all UK returns, please contact [email protected] and request a return label, £3 will be deducted from your refund to cover postage.

—How to Make a Return – International Customers:

You could return any item within 28 days of receiving your order. As an International customer, you can return your parcel using any postal service. Please note that you’ll need to cover the postage charge yourself. Please mark your parcel as ‘returned goods’ to avoid being charged any duties. Please send the return order to Miss Patina Ltd, Unit 10, 27/29 Vauxhall Grove, London UK, SW8 1SY via a tracked postal service that insures you for the value of the items you are returning and obtain proof of posting. Please note that the return order is the customer’s responsibility until received by Miss Patina.

Unfortunately, we can’t offer an exchange on returned items. If you would like a different size or colour, please return your unwanted item and place a new order.

Faulty/Incorrect Item Return:

If you found your received item is faulty/incorrect, please contact [email protected] with your order number, the faulty item’s name and number and a description of the faulty. We’ll get back to you as soon as we can and send you a replacement item or a return label. Please note that we are unable to compensate for your return shipping expenses if your return without notice.

Once your return has been received. Please allow to issue you a full refund with 3-5 working days.

—Return Address:

Miss Patina Ltd., Unit 10, Riverside House, 27-29 Vauxhall Grove, London SW8 1SY

Need a little help? For further assistance contact our friendly team at [email protected]