Miss Patina Return Policy
We hope you will love everything you purchase from Miss Patina, but if something isn’t quite right, we accept exchanges and/or refunds on unsuitable purchases in compliance with UK Distance Selling Regulations (2000). (See Terms & Conditions section).
Simply use the return form on the back of your receipt when returning items. All items must be returned unused and in the same condition in which they were delivered. It’s important that any unwanted items unless faulty are returned in resalable conditions with all original tags and packaging. Please remember that if any tags are removed from the garment, we won’t be able to exchange or refund your purchase.
—How to Make a Return/Exchange – UK:
If you’ve changed your mind about keeping your purchase, please return it in its original condition and with all original packaging and tags still attached, within 14 days of receiving the item.
All exchanged orders are sent free of additional postage charge. Please indicate in the relevant column above which item you would like to exchange for.
For convenience, we could provide a royal mail return label to all UK returns, please click HERE to generate your return label, £3 will be deducted from your refund to cover postage.
—How to Make a Return – International Customers:
You could return any item within 28 days of receiving your order. As an International customer, you can return your parcel using any postal service. Please note that you’ll need to cover the postage charge yourself. Please mark your parcel as ‘returned goods’ to avoid being charged any duties. Please send the return order to Miss Patina Ltd, Unit 10, 27/29 Vauxhall Grove, London UK, SW8 1SY via a tracked postal service that insures you for the value of the items you are returning and obtain proof of posting. Please note that the return order is the customer’s responsibility until received by Miss Patina.
Unfortunately, we can’t offer an exchange on returned items. If you would like a different size or colour, please return your unwanted item and place a new order.
—Faulty/Incorrect Item Return:
If you found your received item is faulty/incorrect, please contact [email protected] with your order number, the faulty item’s name and number and a description of the faulty. We’ll get back to you as soon as we can and send you a replacement item or a return label. Please note that we are unable to compensate for your return shipping expenses if your return without notice.
Once your return has been received. Please allow to issue you a full refund with 3-5 working days.
Miss Patina Ltd., Unit 10, Riverside House, 27-29 Vauxhall Grove, London SW8 1SY
Need a little help? For further assistance contact our friendly team at [email protected]
—Miss Patina Outlet Page Shipping and Return:
Unfortunately, we only ship to UK and EU countries. Sorry for any inconveniences caused.
All products at Miss Patina OUTLET are at its lowest prices. Unfortunately, we do not accept any exchanges or refund. This does not affect your statutory rights.