fbpx

Return

Return

Return

Return

Miss Patina Return Policy

We hope you will love everything you purchase from Miss Patina, but if something isn’t quite right,  we accept exchanges and/or refunds on unsuitable purchases in compliance with UK Distance Selling Regulations (2000). (See Terms & Conditions section).

Simply use the return form on the back of your receipt when returning items. All items must be returned unused and in the same condition in which they were delivered. It’s important that any unwanted items unless faulty are returned in resalable conditions with all original tags and packaging. Please remember that if any tags are removed from the garment, we won’t be able to exchange or refund your purchase. Parcels must be received for the refund to be approved. If by any chance the parcel is lost, we will contact the return courier for verification and a refund will be processed shortly thereafter.

Please note that earrings, socks, and tights cannot be returned for hygiene reasons.

COVID-19 UPDATE

Please note that many of our returns are taking longer than usual to arrive due to our courier being short-staffed. If you are sending your items back via Royal Mail please allow several weeks for the parcel to reach us.
You may receive a message on the tracking page showing that the “Address is inaccessible”, this means the parcel is being held at our local depot and will be delivered in bulk once more returns are received so they can send more parcels with fewer drivers operational.
We sincerely apologise in advance if your parcel is delayed.
Thank you for your understanding and stay awesome!

Make a Return/Exchange in the UK

If you’ve changed your mind about keeping your purchase, please return it within 14 days upon receiving the items in its original condition and with all original packaging and tags still attached.

All exchanged orders are sent free of additional postage charge. Please indicate in the relevant column on the return/exchange form which item you would like to exchange for.

For your convenience, we provide a royal mail return label to all UK returns for £3 which will be deducted from your refund to cover postage. Click the button below to create the return label.

PLEASE NOTE:

Due to the current climate, we are extending our return policy to 40 days for domestic orders and 60 days for international orders. Please return any unwanted items only when you feel it is safe to do so. If a further extension is required please contact customercare@misspatina.com. Stay at home! Save lives! Be strong!

How to Make a Return – International Customers

You could return any item within 28 days of receiving your order. As an International customer, you can return your parcel using any postal service. Please note that you’ll need to cover the postage charge yourself. Please mark your parcel as ‘returned goods’ to avoid being charged any duties. Please send the return order to Miss Patina Ltd, Unit 10, 27/29 Vauxhall Grove, London UK, SW8 1SY via a tracked postal service that insures you for the value of the items you are returning and make sure you obtain a proof of posting. Please note that the return order is the customer’s responsibility until received by Miss Patina.

Unfortunately, we can’t offer an exchange for returned items. If you would like a different size or colour, please return your unwanted item and place a new order.

Faulty/Incorrect Item Return

If you found your received item is faulty/incorrect, please contact customercare@misspatina.com with your order number, the faulty item’s name and number and a description of the faulty. We’ll get back to you as soon as we can and send you a replacement item or a return label. Please note that we are unable to compensate for your return shipping expenses if you return the order without notice.

Once your return has been received. Please allow to issue you a full refund with 3-5 working days.

Miss Patina Outlet Page Shipping and Return

Unfortunately, we only ship to UK and EU countries. Sorry for any inconveniences caused.

All products at Miss Patina OUTLET are at its lowest prices. Unfortunately, we do not accept any exchanges or refund. This does not affect your statutory rights.