MISS PATINA RETURN POLICY
We hope you will love everything you purchase from Miss Patina, but if something isn’t quite right, we accept exchanges and/or refunds on unsuitable purchases in compliance with UK Distance Selling Regulations (2000). (See Terms & Conditions section).
Simply use the return form on the back of your receipt when returning items. All items must be returned unused and in the same condition in which they were delivered. It’s important that any unwanted items unless faulty are returned in resalable conditions with all original tags and packaging. Please remember that if any tags are removed from the garment, we won’t be able to exchange or refund your purchase. Parcels must be received for the refund to be approved. If by any chance the parcel is lost, we will contact the return courier for verification and a refund will be processed shortly thereafter. If the order contains a promotional discount with a requirement of meeting a purchase limit, the appropriate amount will be deducted if a return is made which no longer makes he promotion eligable.
Please note that earrings, socks, and tights cannot be returned for hygiene reasons.
STANDARD RETURN / EXCHANGE POLICY
For returns and exchanges outside of the festive season, our standard return policy applies.
Making a Return or Exchange in the UK
If you have changed your mind, you are welcome to return your item(s) within 14 days of receiving your order. We kindly ask that all returned items are in their original condition, with tags attached, unworn, and unused.
Returns & Exchanges
Whether you would like a refund or an exchange, please send your parcel directly to our London warehouse and include your completed return/exchange form inside the parcel. This will allow us to process your request as quickly as possible.
Return Address:
Miss Patina London Warehouse
Unit 2420 Safestore
26 Gillender Street
Bow, London
E3 3LB
If you would like to request an exchange, please clearly state the item, colour, or size you would like to receive instead on the return/exchange form.
Please note that customers are responsible for the cost of return postage unless the item received is faulty or incorrect.
Exchanges are free of any additional postage charges. Please indicate the item you would like to exchange for on your return/exchange form, and we will arrange the replacement once we receive your return.
Royal Mail Return Label
For your convenience, we offer a Royal Mail return label for £4.95. The return postage cost will be deducted from your refund amount.
If you would like to use this service, please click the button below to generate your return label.
Create My Return Label
HOW TO MAKE A RETURN – INTERNATIONAL CUSTOMERS
If you wish to return your order, you may do so within 28 days of receiving your parcel. We kindly ask that all items are returned in their original condition, with tags attached, unworn, and unused.International customers may use any postal service to return their parcel. Please note that return postage costs are the responsibility of the customer.To avoid customs charges, please clearly mark your parcel as “Returned Goods”. Please send your return to:
Miss Patina London Warehouse
Unit 2420 Safestore
26 Gillender Street
Bow, London
E3 3LB
United KingdomWe kindly recommend using a tracked postal service and retaining your proof of postage, as returned parcels remain the customer’s responsibility until safely received by Miss Patina.
Please note that we are currently unable to offer direct exchanges for international returns. If you would prefer a different size or colour, we kindly ask that you return the unwanted item and place a new order separately.
FAULTY/INCORRECT ITEM RETURN
Please check the item carefully before removing the tags and original packaing. If you found your received item is faulty/incorrect, please contact customercare@misspatina.com immediately with your order number, the faulty item’s name and number and a picture of the faulty. We’ll get back to you as soon as we can and send you a replacement item or a return label.
Please note that we are unable to compensate for your return shipping expenses if you return the order without the original packaging and tags, nor if the item shows any signs of wear.Once your return has been received. Please allow us to issue you a full refund with 2-10 working days.