IMPORTANT INFORMATION

Below you will find details about shipping, customs, and regulatory compliance. We have provided the most accurate information possible, but please note:

• Shipping times are estimated and begin from the date of dispatch, not the order date. Orders placed before 2 PM GMT (Monday to Friday) are typically shipped the same day, but delays may occur due to customs checks.

• All orders are shipped from the UK. No import duties or taxes apply within the UK. For international orders, please contact customercare@misspatina.com if you have any questions.

• We do not deliver on UK public holidays or weekends. Please allow extra time for your order during these periods.

• At Miss Patina, we’re committed to delivering your order as swiftly and smoothly as possible. Below you’ll find details about our UK and international shipping services, including our newly introduced direct-from-China dispatch option.

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🇬🇧 UK Shipping (UK Dispatch)

Delivery Type	Carrier	Shipping Fee	Estimated Delivery
Standard	Royal Mail	£3.99 (Free For Orders Over £100)	2–4 business days
Express	Royal Mail	£4.99	1–3 business days

*Orders placed before 2 PM (Monday –Thursday) will be delivered the next business day. Orders placed after 2 PM Friday will be dispatched on Monday.

 

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🌍 International Shipping (UK Dispatch)

Region	Delivery Time	Shipping Fee	Free Shipping Over
Europe	2–17 business days	£13.99	£200
North America	3–17 business days	£18.99	£250
Asia	3–17 business days	£19.99	£250
Oceania	3–17 business days	£22.99	£250
Rest of World	3–17 business days	£22.99	£250

*Note: Orders shipped outside the UK are limited to 2kg per parcel. Orders exceeding this may be split into multiple shipments.

 

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✨ New! Direct Dispatch from Our China Warehouse

 

To better serve you, we’re now offering selected items dispatched directly from our China Warehouse. This means:

✅ Faster availability of more sizes and styles – no need to wait for restocks to arrive in the UK
✅ Earlier release of new samples – limited-edition pieces sent straight from our sample room 
✅ Efficient international reach – especially for customers outside the UK

 

Estimated Delivery Times & Fees (China Dispatch)

 

📌 Please note:

• Shipping fees and delivery times differ slightly from our UK office dispatch.

• Tracking information may only begin updating once the parcel has reached the destination country.

• For customers outside the UK, we aim to keep shipping costs similar to our UK dispatch rates.
  

 

✨ Tax-Inclusive Shipping for Orders Dispatched from China (No Extra Fees at Your Door!)

If your order is dispatched from China, we’re pleased to offer tax-inclusive shipping (DDP) to many countries — meaning we take care of all customs clearance and import duties for you. You’ll receive your parcel without paying anything extra when it arrives. No surprise fees, no paperwork — just smooth, stress-free delivery!

This special benefit applies to orders sent from China to the following countries:

United Kingdom, United States, Canada, Australia, New Zealand, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Ireland, Denmark, Finland, Sweden, Poland, Greece, Luxembourg, Lithuania, Latvia, Bulgaria, Malaysia, Singapore, Philippines and Thailand.

 

Please note: This tax-inclusive service is only available for items dispatched from China. If your order is sent from the UK, this benefit does not apply.

 

We hope this makes your experience even more delightful — thank you so much for your support and love! 💛

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🚨 Important Information

• Shipping times begin from the date of dispatch, not order placement.
  

• No deliveries are made on UK public holidays or weekends.
  

• Couriers may not call upon delivery—please ensure your shipping address is accurate.
  
  

Countries by Region

East Asia Includes:
Hong Kong SAR, Japan, South Korea, Taiwan, Macao SAR, Mongolia

Southeast Asia Includes:
Singapore, Malaysia, Thailand, Vietnam, Indonesia, Cambodia, Brunei, Myanmar (Burma), Laos, Christmas Island

South Asia Includes:
India, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives, British Indian Ocean Territory.

North America Includes:
United States, Canada, Mexico.

Oceania Includes:
Australia, New Zealand.

Rest of the World:
All countries not listed above. 

* Please note:
At the moment, we do not offer shipping to Mainland China through our website, as we operate on different platforms for that region. Thank you for your understanding!

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BREXIT UPDATE

If you are ordering from the EU, please be aware of the following VAT and customs updates:

• Orders valued between €10 and €150 may be subject to VAT, customs charges, and a handling fee in the destination country.

• EU order limit: To minimize VAT/customs charges, orders to the EU will be limited to £149.99.

• For precise details, please check with your country’s Revenue Department regarding additional fees.
  

• We cannot refund any VAT or customs charges applied at this stage. However, we are working with Customs & Excise to reduce these costs and will update our system accordingly.
   

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CUSTOMS DUTY

Products shipped outside the UK may be subject to import duties, taxes, and other fees in accordance with local customs regulations.

• The recipient is responsible for all customs formalities and will be required to pay any import duties or additional international delivery charges.

• If ordering for someone else, please inform them that they will be responsible for any customs charges.
  

• Customs authorities may delay or refuse shipments at their discretion.

• If you refuse to pay customs fees, your order may be returned or destroyed by customs. If returned, we will deduct shipping and processing fees from any refund.
  
  

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ADDITIONAL U.S. CUSTOMS INFORMATION

Extra Tariffs on Chinese Goods:
Products manufactured in China may incur an additional 10% import tariff when entering the U.S.

Duty-Free Changes:
Previously, orders under $800 were often duty-free. New regulations may require full customs declarations and duties, regardless of order value.

Strict Cargo Descriptions:
U.S. customs now requires precise item descriptions. Generic terms like “gift” or “accessories” will not be accepted, and non-compliance may delay your shipment.

 

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GENERAL PRODUCT SAFETY REGULATION (GPSR) COMPLIANCE

Manufacturer Information:

• Company Name: Miss Patina Limited

• UK Registration Number: 7291651

• Address: Unit 3, 10 Andre St., Hackney, E8 2AA, United Kingdom
  

• Customer Care Email: customercare@misspatina.com
  
  

EU Responsible Person:

• Name: EU Compliance Partner
  

• Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia
  

• Email: hello@eucompliancepartner.com
  

• Website: www.eucompliancepartner.com

• Phone: +33 7 5769 0241
  
  

Regulatory Compliance Statement:
“We ensure all our products comply with the General Product Safety Regulation (GPSR), CE marking, and other applicable EU directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.”

Product Safety Information:

• Warnings & Instructions: Clear safety guidelines are provided, including proper usage instructions and potential risks. Safety labels are displayed in all required languages.
  

• Safety Features: We use non-toxic materials, conduct quality checks, and comply with REACH regulations & flammability standards.
  

• Product Identification: Each item has a unique model, batch, or serial number for traceability.
  
  

Guidance for Consumers:
Care labels and usage instructions are included with every product. Additional product safety details can be found under the “Product Safety” section on our website. Information on improper use risks is provided to help customers avoid accidents or misuse.

Product Safety Inquiries:
For any product safety concerns, please contact:
Email: customercare@misspatina.com